The first and most important thing to look for in an energy partner, even before price, is a strong reputation. Time is an excellent indicator of this. How long has the company been serving its community? Does it have a stable history? How many customers does the company have? How long have those relationships been in place? Seems obvious, but a company with many of satisfied long-term customers is more likely to be a better option.

 

An excellent customer service record is imperative. After all, that’s what leads to a stable and satisfying long-term relationship. Making sure your questions are answered and your needs are met may seem like table stakes, but you might be surprised how often this key element of the relationship is overlooked. After all, it’s the customer service representatives that will be your most frequent point of contact. 

 

Does the call center have convenient hours of operation? Is there a toll-free number available? When customer service representatives answer the phone, do they actually have the answers you need? Do they know what they’re talking about? Can they educate you on your specific situation and your best solution? And though it all, are they personable and courteous? If all these answers are yes, you’ve probably chosen the right energy partner. If not, give us a call.

 

…all the costs associated with bringing natural gas or electricity into your home or place of business, including the terms and conditions of your service contract. A thorough understanding of your obligations and agreement will eliminate any confusion or complication down the road, making for a much more comfortable relationship.

 

…the wide range of offers and rate plans the supplier offers. There are many ways to structure a plan to best benefit your unique needs. Whether you prefer long-term predictability, the opportunity to take advantage of dips in the market throughout the year, or simply want to ensure you’ll always get a better deal than you would with your local utility, there’s a plan for that.

 

…the type of pricing plan you have elected. Each option, fixed, variable, or guaranteed savings, functions differently, which sometimes leads to confusion when your bill arrives. Being educated and informed on how each of these pricing plans works not only allows you to choose the best plan for you, but eliminates any surprise or dissatisfaction with your choice.