What is Home Protection?
When you turn on your shower, start a load of laundry, flip on a light switch, or light the burner on your stove, it’s easy to forget about the about the lines, pipes, and wires that bring ease and convenience to our lives. As soon as something goes wrong – the water won’t get hot, the furnace is blowing cold air, or an outlet stops working, we often realize how we take working pipes and wires for granted!
Let us let you in on a secret: it seems like your utility company or your homeowners insurance should handle repairs or replacements for normal wear and tear on pipes and wires – but that’s not true. Often times, these pipes, lines, and wires are your responsibility.
So what do you do?
Believe it or not, nearly 65% of American homeowners don’t have enough in their savings accounts to cover even the smallest repairs. Unfortunately, unexpected malfunctions or breaks can cost thousands of dollars to repair.
The key to managing these unexpected situations is to plan ahead and protect yourself.
Choose a home warranty plan.
Thankfully, some noticed this gap in protection and began offering affordable protection to homeowners. Paying a low monthly rate to protect your budget from even the most epic of fails sounds like a no brainer, right? But is it really all it’s cracked up to be?
When you’re shopping around for a suitable home warranty product, there are a few things you should be mindful of:
Does the company guarantee the quality of the repair service?
When something breaks, it’s a pretty good assumption that you won’t want to go through the scenario again anytime soon. So you’ll want to get the skinny on repair quality from the company. Customer reviews or testimonials may be a great way to find out about quality of repair services.
How often does the company pay out claims?
Are there a lot of hoops for your claim to jump through? This is a great question to ask of the potential company so you can be sure you’re choosing the right product. Plus, if you have a solid understanding of how the claims process works, when an incident happens, that’s one less thing you need to worry about.
What is and isn’t covered?
Not all home warranty plans are created equally. Don’t get us wrong, there are A LOT of things that are covered. But to keep the product affordable, there are a handful of things that aren’t covered. Make sure to check the terms of service so you know what you’re signing up (and paying) for.
How quickly can you expect your claim to be serviced?
The company may not be able to give you specifics, but process timing is important to consider. Here are a few you should think about:
- Reporting of the claim to a contractor being sent
- Contractor evaluation to claim approval
- Claim approval to job start time
- Job start time to job finish time
Are there any hidden fees?
Things like fees for early termination or service visits can be hidden up front and may come back to make your repairs more expensive than you’d like. So be sure you read your service agreement thoroughly.
We want to help make your decision easier.
At IGS Energy Home Services, we pride ourselves on exceptional customer service. Not only do we offer a variety of product options to suit your needs, we don’t apply a cancellation fee should you decide our product isn’t for you. Learn more about our Home Protection plans.
If you should ever have a claim, all you have to do is give us a call or fill out the online form and we’ll handle the rest for you:
- We will identify a professional for you from our trusted network of certified contractors.
- The contractor will contact you (within 12 hours of reporting your claim) to schedule the repair.
- We will guarantee the quality of the covered repair for one year.
- And a nice bonus? There is no service fee to have the contractor come out to evaluate your problem!