Residential
FAQ

GET THE ANSWERS YOU NEED HERE

From accessing your IGS Energy account, to pinpointing pricing, and understand the supplier and utility relationship, our answers are meant to help you better manage the energy you use every day in your home. Select your question from the tabs below, or scroll down to see the top ten questions we get asked.

TOP 10 FREQUENTLY ASKED RESIDENTIAL ENERGY QUESTIONS

1.
Why does it take 1-2 bill cycles for IGS charges to appear or come off my bill? (rate change/cancellation). Depending on when your utility reads your meter, it can take 1-2 billing cycles to complete your current billing period.
2.
Will my rate automatically be updated? We will notify you in advance of your rate expiration and the current available options. At the time of your contract expiration, you will be charged the rate associated with your original contract terms.
3.
Will I receive two bills? Depending on the state in which you live, you will continue to receive one bill with both IGS Energy’s and your utility’s charges, or you will receive two separate bills. We’ll deliver the energy directly to your utility, who will continue to provide you with expert distribution, metering, and billing services.
4.
Why don’t you offer budget billing? In order for us to offer a Budget Billing option, your utility must have this program in place in your area. However, there are times when we’re not always able to offer Budget Billing even if the utility has this program in place. If you have interest in a Budget Billing program through IGS Energy, please check back regularly as we continue to expand our offerings.
5.
What are the benefits of an energy supplier? A free and open energy market brings competition, driving new innovations and efficiencies. This allows you to choose a supplier with the right price, products, service, and support to fit your energy needs.
6.
What is the difference between you and the utility? Our main focus is purchasing energy when the market price of energy is low. We purchase electricity and natural gas for you on the open market and deliver it to your utility, who then distributes it to you through their lines and pipes.
7.
Sometimes on the first billing cycle two suppliers show up with two different rates for a portion of the bill. Why does this happen? If you cancel or enroll in service with a supplier in the middle of your billing cycle, you may have a period where one energy rate ends and another begins. For example, you may be with one supplier from the 1st to the 15th of the month, and begin with the new supplier from the 16th.
8.
Why are you higher than the utility? If you’re supposed to save us money? Due to the volatile nature of the energy market, we unfortunately cannot guarantee that we will always have lower residential rates than your utility. However, the utility can only offer you a rate that changes regularly, whereas we can offer fixed rates on your natural gas and electricity, ensuring you have predictable energy costs.
9.
When can I change rates? With IGS Energy, you can re-enroll in a new rate at any time. Just be aware that when you enroll in a new rate, it will take 1-2 billing cycles before it takes effect.
10.
ComEd- What is a transmission service fee and why is it $8.95? The transmission service fee covers the cost of transmitting the electricity to the ComEd territory. It is based on the cost associated with transporting power from power plants to the Comed distribution system.

ACCOUNT

1.
Do you read my meter? Do you send my bill? When you purchase natural gas and electric from IGS Energy, we deliver directly to your residential energy utility who continues to provide you with expert distribution, metering, and billing services.
2.
Why don’t you offer budget billing? In order for us to offer a Budget Billing option, your utility must have this program in place in your area. However, there are times when we’re not always able to offer Budget Billing even if the utility has this program in place. If you have interest in a Budget Billing program through IGS Energy, please check back regularly as we continue to expand our offerings.
3.
What are the benefits of an energy supplier? A free and open energy market brings competition, driving new innovations and efficiencies. This allows you to choose a supplier with the right price, products, service, and support to fit your energy needs.

BILLING

1.
Do you price match other suppliers? While we do our best to bring you great rates on your energy, we do not price match competitor rates.
2.
Is there a fee to enroll? No, IGS Energy does not have sign up fees.
3.
Do I have fees with my current energy supplier? Many suppliers do have cancellation fees that can be quite expensive. Before cancelling your service with your current supplier, it’s important to review your contract agreement to see if you have cancellation fees.

PRICING

1.
Why is IGS rate so much higher than the Nymex per the news? We always strive to bring you great rates on your energy, however, due to the volatile nature of the energy market, our rate may not always be below the NYMEX price.
2.
Why are you higher than the utility? If you’re supposed to save us money? Due to the volatile nature of the energy market, we unfortunately cannot guarantee that we will always have lower residential rates than your utility. However, the utility can only offer you a rate that changes regularly, whereas we can offer fixed rates on your natural gas and electricity, ensuring you have predictable energy costs.
3.
When can I change rates? With IGS Energy, you can re-enroll in a new rate at any time. Just be aware that when you enroll in a new rate, it will take 1-2 billing cycles before it takes effect.

SUPPLIERS

1.
Sometimes on the first billing cycle two suppliers show up with two different rates for a portion of the bill. Why does this happen? If you cancel or enroll in service with a supplier in the middle of your billing cycle, you may have a period where one rate ends and another begins. For example, you may be with one supplier from the 1st to the 15th of the month, and begin with the new supplier from the 16th.
2.
What are the benefits of an energy supplier? Thanks to energy deregulation, you can choose the best energy plan for your electricity and natural gas to fit your needs. IGS Energy offers fixed and even green energy rates.
3.
What is the difference between you and the utility? The utility can only offer you a rate that changes regularly. Since utilities are regulated, they can’t make money on the actual electricity or natural gas product. They make money on the delivery through their lines and pipes. Therefore, utilities are not incentivized in the same way competitive suppliers are to purchase the most economical natural gas and electricity for their customers.

WHY IGS?

1.
Why does it take 1-2 bill cycles for IGS charges to appear or come off my bill? (rate change/cancellation). Depending on when your utility reads your meter, it can take 1-2 billing cycles to complete your current billing period.
2.
Will my rate automatically be updated? We will notify you in advance of your rate expiration and the current available options. At the time of your contract expiration, you will be charged the rate associated with your original contract terms.
3.
Will I receive two bills? Depending on the state in which you live, you will continue to receive one bill with both IGS Energy’s and your utility’s charges, or you will receive two separate bills. We’ll deliver the energy directly to your utility, who will continue to provide you with expert distribution, metering, and billing services.

ENROLL NOW

Call us at 877-275-8197