Home Warranty Report an Issue

If you are here to report an issue, please select the Report an Issue tab and follow the prompts.

We know that the idea of protecting the pipes, wires, and HVAC systems in and around your home might be a lot to take in, so please use the Questions & Comments form below for any inquiries you may have.
Report an Issue
Questions & Comments
Use this form to start the issue reporting process for either a repair or potential replacement you may need, and please be as detailed as possible. A representative will contact you shortly to coordinate services.

Your Customer ID can be found on your IGS Energy Home Services paperwork, or you can use the Personal Information form.

Email is a great way to respond to your message and share documents that outline details about our plans and your protection options.

Please Note: This is not an official submission. A representative will be in touch within 1 business day. If you need to report an issue outside of business hours (Monday—Friday, 8:00 AM—6:00 PM, EST) please call the 24-hour emergency line, 877-216-3447, and press 1 for claims.
Not sure where to start? Which plan is right for you? Or maybe you don’t know where your responsibility begins. No matter what questions you have, our expert staff is willing to help. Simply complete the form below with as much detail as possible, and one of our team will assist you shortly.

If you need to report an issue, click the tab above labeled Report an Issue.

Email is a great way to respond to your message and share documents that outline details about our plans and your protection options.

Every region we serve is unique. Adding your ZIP Code allows us to pinpoint your specific options.

Please note: this form should only be used for general questions and comments. If you have a claim please use the Report an Issue tab above or call 877-216-3447, and press 1 for claims.

Feel free to call us or email us directly, we are here to help.